The overall experience of a guest staying at a short-term rental property, encompassing all aspects of their stay from booking to checkout, with a focus on satisfaction and positive reviews.
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A metric that measures how frequently a vacation rental property is booked and occupied over a specific period, reflecting its popularity and…
Different communication channels used in short-term rental management, including in-app messaging, email, SMS, and phone calls.
The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.
The different forms of feedback provided by guests and hosts on short-term rental platforms, including star ratings, written reviews, and private feedback.