Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
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Measures taken by short-term rental platforms and hosts to prevent fraudulent bookings, payments, and other security risks.
Features and facilities available to guests directly at the rental property, enhancing their stay experience.
Implementing secure and convenient keyless entry systems, such as smart locks or keypad entry, to streamline check-in and enhance guest security.
Guests who have undergone a vetting process by the booking platform or property manager, typically involving identity verification and background checks, to…