Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
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Platforms used to process online payments from guests, such as Stripe, PayPal, or Braintree.
A clause in a lease or rental agreement that prohibits short-term rentals, often included by landlords or property management companies to prevent…
A streamlined and hassle-free check-in process that allows guests to easily access the property upon arrival, whether through a keyless entry system,…
A clause in a lease agreement that specifies the maximum number of guests allowed to stay in a short-term rental property.