A predefined plan outlining steps to address urgent property issues during a guest’s stay, such as plumbing leaks, heating failures, or security concerns.
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A business philosophy that prioritizes the needs, preferences, and satisfaction of guests in all aspects of short-term rental management.
Airbnb’s comprehensive protection plan for hosts, covering property damage and liability claims up to specific limits.
Going above and beyond what guests anticipate from a short-term rental, often leading to positive reviews and repeat bookings.
A reduced rate offered to guests who book a vacation rental for a full week, typically seven consecutive nights.