The process of actively soliciting, monitoring, and responding to guest feedback to improve property listings, address any issues, and enhance the overall guest experience.
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Strategies and activities aimed at attracting travelers to a destination, including promoting short-term rental properties.
Reviews, comments, and suggestions provided by guests after their stay, valuable for improving services and understanding guest preferences.
The process of vetting potential guests to minimize the risk of problematic bookings, including verifying identities, reviewing guest reviews, and setting clear…
The terms and conditions outlining the circumstances under which a host may cancel a confirmed booking, often with penalties for cancellations.