The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and post-stay follow-ups.
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The strategic application of data analysis and pricing strategies to maximize revenue and profitability from short-term rental properties.
Requests submitted by guests or identified by property managers for repairs, upkeep, or maintenance tasks at a short-term rental property.
A collaborative agreement between short-term rental businesses to promote each other’s services or products.
Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.