Additional amenities that go beyond the basic necessities, such as hot tubs, swimming pools, game rooms, or bicycles, offered to enhance guest experience and justify higher rental rates.
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The level of readiness and resources a host has in place to handle emergencies or unexpected situations that may affect guests, ensuring…
A refundable amount collected by hosts to cover potential damages or losses that may occur during a guest’s stay.
A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.
The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…