The ability to personalize pre-written messages sent to guests for various scenarios, such as booking confirmations, check-in instructions, or post-stay inquiries, saving time and ensuring consistency.
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Providing guests with a welcome basket or assortment of local snacks upon arrival, creating a welcoming atmosphere and enhancing their experience.
A sleeping accommodation in a shared room, typically in a hostel-style setting, often offered at a lower price point in short-term rentals.
The overall sentiment and reviews of Ibis hotels found on online platforms, such as travel websites and social media.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.