The online reputation of a short-term rental business, as reflected in guest reviews, social media mentions, and other digital platforms. Maintaining a positive ebrand reputation is essential for attracting bookings and building trust with guests.
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A humorous term for a problematic guest who disregards house rules, causes damage, or leaves negative reviews.
Having plans and resources in place to handle unexpected situations like natural disasters, power outages, or medical emergencies at a rental property.
A digital service or platform that assists guests with booking activities, transportation, and other experiences during their stay.
In the context of short-term rentals, this refers to periods when a property is vacant and not generating revenue between bookings.