The online reputation of a short-term rental business, as reflected in guest reviews, social media mentions, and other digital platforms. Maintaining a positive ebrand reputation is essential for attracting bookings and building trust with guests.
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Tools that help hosts monitor income and expenses related to their short-term rental business, facilitating financial management and tax reporting.
A digital or physical guide providing guests with essential information about the property, house rules, local recommendations, and contact details.
The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
A market research method where a group of people are invited to provide feedback and opinions on a specific topic, such as…