The process of vetting potential guests by reviewing their profiles, reviews, and communication to ensure a safe and positive experience for both hosts and guests.
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A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…
A specialized service catering to short-term rental hosts, providing high-quality linens like sheets, towels, and bathrobes, often with laundry and delivery included.
Professional services offered to short-term rental owners who prefer to outsource tasks like guest communication, cleaning, maintenance, and booking management.
A security feature where a property only has one main entrance and exit point, controlled by a single lock or access system.