Software or tools used to manage communication with guests, including inquiries, bookings, and post-stay feedback.
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The proactive and comprehensive approach to creating positive and memorable experiences for guests throughout their entire short-term rental journey.
The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and…
A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.
A pricing strategy where the price of a short-term rental approaches a certain level as the booking date gets closer. This strategy…