A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
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An online platform or software that allows hosts to create and manage their own websites for their short-term rental properties, often with…
The local area around a short-term rental property, including its safety, accessibility, amenities (restaurants, shops, attractions), and overall ambiance.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and…
An individual or company hired to perform on-location tasks related to short-term rental management, such as property inspections, guest check-ins, or maintenance…