Feedback provided by guests directly to hosts, often through private messages or reviews on platforms like Airbnb and VRBO. This type of feedback is valuable for hosts to understand guest experiences and improve their listings.
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A reimbursement issued to a guest through the Stripe platform, typically in case of cancellations, booking changes, or security deposit returns.
A short-term rental listing that showcases a luxurious, desirable, or unique experience, often exceeding typical guest expectations and inspiring travel aspirations.
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the…
A recognition program by Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria, such as high ratings…