The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
A compact and functional kitchen space within a short-term rental, typically equipped with essential appliances and cookware to enable guests to prepare…
A booking pattern where a property receives reservations for shorter, non-consecutive periods, often leaving gaps between bookings and potentially resulting in lower…
Systematically analyzing guest reviews and feedback to identify areas for improvement and enhance the guest experience.