The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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Investing in property improvements and amenities that enhance the guest experience, increase rental value, and attract a higher caliber of guests.
A somewhat derogatory term used to describe a short-term rental host who is perceived as impersonal, profit-driven, or lacking in genuine hospitality,…
The use of dynamic pricing tools and algorithms to adjust short-term rental rates based on factors like demand, seasonality, competitor pricing, and…
A promotional offer that provides a reduced rate for guests who book a minimum stay of two nights, encouraging longer bookings.