The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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The process of comparing a short-term rental business’s performance against industry best practices and competitors to identify areas for improvement.
The practice of allocating a portion of short-term rental profits back into the business, such as property improvements, marketing, or guest experience…
A specialized vacation rental platform that caters to a specific type of traveler or property, such as luxury villas or eco-friendly rentals.
Favorable feedback from previous guests, displayed on short-term rental platforms, influencing the booking decisions of potential future guests.