Maintaining a uniform brand image and messaging across all touchpoints of a short-term rental business, including listings, communication, and guest experience.
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A charge added to the rental rate by the platform or property manager to cover the cost of processing the reservation.
An additional charge applied per person beyond the maximum occupancy limit stated in the listing, covering extra resource consumption.
A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural…
Feedback and ratings provided by guests about their experiences at a short-term rental property, influencing future bookings.