A security incident that involves unauthorized access to or disclosure of sensitive guest information, potentially resulting in identity theft, financial loss, and reputational damage.
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Data Breach
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The most sought-after or impressive view from a short-term rental property, often highlighted in listing descriptions and photos (e.g., ocean view, mountain…
A documented record of guest communications, property condition reports, and incident details used for resolving disputes, insurance claims, or legal issues.
The overall experience a guest has while staying at a short-term rental, encompassing everything from booking to check-out.
A feature on some messaging platforms that allows hosts to highlight important information, such as house rules or check-in instructions, at the…