A marketing strategy that adjusts promotional efforts based on seasonal demand, targeting specific traveler segments during peak booking periods.
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Data that guests willingly and proactively share with a host or property manager, such as preferences, special requests, or feedback, allowing for…
The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a…
A higher standard of cleaning and sanitization procedures, often implemented in response to health concerns or guest expectations.