Feedback provided by guests about their stay at the rental property. Positive reviews can attract new bookings, while negative reviews can highlight areas for improvement.
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The practice of monitoring, responding to, and managing guest reviews on Airbnb and VRBO to maintain a positive online reputation.
Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or local tour arrangements, enhancing the guest…
Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook…
The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the…