A metric used to track the percentage of potential guests who view a listing and then proceed to make a booking. A higher conversion rate indicates a more effective listing.
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A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
The specific transient occupancy tax levied on short-term rentals by Oklahoma City, applicable to platforms like Airbnb and VRBO.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.
A lighthearted term for a welcome package or gesture provided to guests upon arrival at a short-term rental property.