The terms and conditions that outline the penalties and refunds for guests and hosts in case of booking cancellations on platforms like Airbnb and VRBO.
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Digital tools and platforms designed to enhance the guest experience, such as smart home devices, high-speed Wi-Fi, keyless entry systems, and entertainment…
The terms and conditions that dictate the refund amount a guest receives if they cancel their booking, ranging from flexible to strict.
Targeted marketing campaigns and promotions designed to attract guests during periods of lower demand.
The tone, clarity, and effectiveness of a host’s communication with guests, fostering positive interactions and addressing inquiries professionally and promptly.