Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve the guest experience.
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The practice of tailoring communication with guests to their individual needs and preferences, fostering a more positive and engaging experience throughout their…
A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing…
Refers to emerging trends and innovations in transportation that impact how guests reach and experience short-term rentals, like electric vehicles and ride-sharing.
The attractiveness of urban environments for short-term renters seeking experiences related to culture, dining, entertainment, and city life.