Actively monitoring, responding to, and managing guest reviews across various platforms. This includes encouraging positive reviews, addressing negative feedback constructively, and using reviews to improve the guest experience.
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A property management platform that helps short-term rental hosts streamline their operations. It provides tools for guest communication, automated messaging, and guidebooks.
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Creating pre-written messages for common guest inquiries and communication points to ensure consistent, professional, and efficient communication throughout the guest journey.
Establishing systems and protocols for routine maintenance, repairs, and upkeep of the property to ensure guest satisfaction and prevent potential issues.