The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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The steps taken by a host or property manager to evaluate potential guests and minimize risks associated with bookings.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and…
Using automated tools or manual adjustments to modify rental rates in real-time throughout the week based on factors like demand fluctuations, last-minute…
A pre-written document that outlines the terms and conditions of a short-term rental agreement, including guest responsibilities, house rules, and liability waivers.