Software used to manage interactions with guests, including communication, booking history, and preferences.
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The profit earned from a short-term rental property after deducting all expenses, including mortgage payments, property taxes, utilities, cleaning fees, and platform…
Digital guides or apps provided to guests that offer curated recommendations for local attractions, restaurants, and activities, enhancing their experience.
An economic model based on the sharing of resources, such as homes or apartments, through online platforms like Airbnb and VRBO.
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.