Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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The percentage of time a rental property is booked over a specific period, indicating its popularity and revenue potential.
The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.
Emerging patterns and shifts in traveler behavior, preferences, and destinations that impact the vacation rental industry.
Guidelines that define the visual identity, messaging, and overall presentation of a short-term rental brand.