Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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A pricing strategy where higher rates are charged for stays that include weekends (Friday and Saturday nights) due to increased demand.
Measures taken to protect guest data collected during the booking and hosting process, including personal information and payment details.
Utilizing automated messaging tools to streamline communication, provide instant responses to common inquiries, and personalize guest interactions.
Tools that use eye-tracking technology to analyze how users visually engage with your listing photos and descriptions, helping you optimize for better…