Additional services offered to guests for an extra fee, such as airport transportation, grocery delivery, or restaurant reservations.
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The process of using technology to verify guests’ identities and reduce the risk of fraud or unauthorized bookings.
Providing round-the-clock assistance to guests, addressing inquiries, and resolving issues at any time of day or night.
Features and facilities that promote health and well-being, such as yoga mats, meditation spaces, or access to fitness centers.
A digital document or app providing guests with essential information about the property, local area, and house rules.