A formal request made by a guest or host to Airbnb or VRBO for financial reimbursement due to damages, injuries, or other issues covered by their respective insurance or guarantee programs.
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The overall effectiveness and efficiency of a short-term rental business’s processes in consistently delivering high-quality guest experiences and achieving business objectives.
Dividing potential guests into distinct groups based on shared characteristics to tailor marketing and services effectively.
High-end features and amenities offered in a short-term rental property to enhance the guest experience and justify premium pricing.
Extreme cases of guest misconduct that result in significant damage to the property, requiring extensive repairs, legal action, or insurance claims.