Detailed information provided to guests about how to access the property, including directions, lock codes, and wifi passwords.
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A website owned and operated by a host or property manager that allows guests to book directly, bypassing third-party platforms.
Rules and expectations set by short-term rental platforms like Airbnb and VRBO to ensure a safe, respectful, and positive experience for both…
A plan for responding to guest reviews in a timely and professional manner to address feedback, resolve issues, and maintain a positive…
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.