A platform feature that allows hosts and guests to provide feedback and ratings on their experiences, influencing future bookings and reputation.
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Developing plans to mitigate the impact of unexpected events like power outages, internet disruptions, or natural disasters on guest stays.
The process of researching, organizing, and booking activities and experiences for guests during their stay, often provided as an additional service by…
Refers to creating a memorable and unique stay that embodies the essence of the destination and provides guests with an authentic local…
Actively monitoring, responding to, and managing guest reviews across various platforms, addressing concerns, highlighting positive feedback, and maintaining a strong online reputation.