The use of software to automate communication with guests, such as booking confirmations, check-in instructions, and post-stay reviews.
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The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting…
A document signed by guests authorizing the host to charge their credit card for incidentals, damages, or extra services.
The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of…
A booking policy that imposes stricter terms and conditions for cancellations, typically resulting in higher penalties for guests.