Refers to a traditional business with a physical location, as opposed to an online-only business. In the context of short-term rentals, it can refer to a property management company with a physical office.
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Additional amenities and services offered to guests to enhance their stay, such as airport transfers, grocery delivery, or local tour arrangements.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
The minimum age set by a short-term rental host for the primary guest booking and staying at their property, often implemented to…
A summary document generated after a guest’s departure, providing insights into the stay. It may include details such as guest communication, feedback,…