The process of handling reservations, including inquiries, confirmations, cancellations, and guest communication.
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A high-quality, well-maintained, and desirable short-term rental property that is used to attract premium guests and generate positive reviews.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.
A message sent to guests after their departure, politely asking them to share their feedback and leave a review about their stay.
Refers to individuals or companies holding certifications from the National Justice Training Center (NJATC), often indicating expertise in electrical, HVAC, or other…