The amount of time between when a guest makes a reservation and the actual check-in date. Understanding booking lead time helps hosts forecast demand and adjust pricing strategies.
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The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
A dedicated area on a short-term rental listing where potential guests can ask the host specific questions about the property, amenities, or…
A physical or digital collection of information provided to guests upon arrival, containing details about the property, house rules, local recommendations, and…
A communication strategy that utilizes a centralized platform to manage guest messages from various channels, ensuring efficient and timely responses.