A set of rules and recommendations for maintaining consistency in brand voice, tone, and style across all communication channels for a short-term rental, ensuring a cohesive brand experience for guests.
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Tailoring guest experiences by suggesting local attractions, restaurants, or activities based on their preferences or past booking behavior.
Amenities specifically catering to the needs of guests who travel frequently, such as loyalty programs, express check-in/out, and laundry services.
An African customer experience platform that helps businesses collect and analyze customer feedback, including reviews and ratings, relevant for understanding guest satisfaction…
Extreme cases of guest misconduct that result in significant damage to the property, requiring extensive repairs, legal action, or insurance claims.