The understanding that tailoring the guest experience to individual preferences and needs, through personalized recommendations or small touches, enhances satisfaction and fosters positive reviews.
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A type of door that is flush with the wall when closed, often used to conceal utility closets or cleaning supply storage…
The amount of time between when a guest makes a reservation and the actual check-in date. Understanding booking lead time helps hosts…
Essential items provided for guest safety, such as smoke detectors, carbon monoxide detectors, fire extinguishers, and first aid kits.
The distinct personality and tone used in all communication channels for a short-term rental business, reflecting the brand’s values and resonating with…