The practice of managing bookings and guest communication across different time zones while remaining responsive during reasonable hours.
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The process of confirming a guest’s identity and booking details to prevent fraud and ensure security.
Incorporating game-like elements, such as rewards, challenges, or leaderboards, into the guest experience to increase engagement and encourage positive behaviors.
A comprehensive guide provided to guests upon arrival, containing essential information about the property, amenities, house rules, and local recommendations.