The process of using technology to verify guests’ identities and reduce the risk of fraud or unauthorized bookings.
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Measures taken by short-term rental platforms and hosts to prevent fraudulent bookings, payments, and other security risks.
The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
Amenities and features that provide a sense of familiarity and comfort to guests, making them feel at ease in a new environment.
A television system with lower resolution than HDTV, which may be present in older properties and impact the guest experience.