The use of digital surveys or feedback forms to automatically collect guest reviews and insights after their stay.
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A thoughtful gesture of hospitality provided to guests upon arrival, typically containing local treats, beverages, or amenities to enhance their stay.
A website or app design approach that prioritizes the user experience on mobile devices, ensuring that listings, booking processes, and communication are…
An online platform provided by platforms like Airbnb and VRBO where hosts can manage their listings, bookings, and communication with guests.
The use of natural sounds, such as wind chimes or recordings of ocean waves, to create a relaxing and immersive atmosphere in…