The formal procedure for challenging a decision made by a platform like Airbnb or VRBO, such as a booking cancellation penalty or a negative review.
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A gas-powered grill often provided as an amenity for guests to use during their stay.
A digital document or app providing guests with essential information about the property, local area, and house rules.
A necessary repair at a short-term rental property that requires immediate attention to address a safety hazard, prevent further damage, or ensure…
Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.