A separate charge added to the nightly rate for access to shared amenities like pools, gyms, or Wi-Fi.
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The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
The process of vetting potential guests before confirming bookings, using background checks, reviews, and communication to minimize risks.
A metric used in short-term rentals to measure the average length of stay for guests. Longer dwell times can indicate higher guest…
A brief assessment conducted after each guest checkout to identify any immediate cleaning, maintenance, or restocking needs before the next booking.