A pricing model where the nightly rate includes all fees and charges, such as cleaning fees, service fees, and taxes, providing transparency for guests.
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Communication between hosts and guests through platform messaging systems or other channels, facilitating booking inquiries, check-in instructions, and support.
User-created content such as reviews, ratings, photos, and videos shared by guests about their experiences at a short-term rental property.
A comprehensive guide provided to guests upon arrival, containing information about the property, amenities, house rules, local recommendations, and emergency contacts.
Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.