Providing a guest experience tailored to individual preferences and needs, similar to the personalized service offered by a close acquaintance.
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A slang term used to express a sudden realization of a mistake or problem, often in the context of short-term rental management,…
Refers to the physical equipment and fixtures in a short-term rental, such as door handles, locks, appliances, and plumbing fixtures.
A service offered by some short-term rental hosts where guests can leave their luggage before check-in or after check-out.
Establishing a system for collecting and analyzing guest feedback to identify areas for improvement and make necessary adjustments to the rental experience.