Providing assistance and problem-solving for guests outside of regular business hours. This is crucial for handling emergencies or urgent situations that may arise during a guest’s stay.
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The use of devices that detect noise levels exceeding a certain threshold, alerting hosts or property managers to potential noise complaints or…
The percentage of listing views that result in potential guests sending an inquiry message to the host. A key performance indicator (KPI)…
Having plans and resources in place to handle unexpected situations that may arise during a guest’s stay, such as medical emergencies, natural…
A method of communicating with guests where messages are not exchanged in real-time. This allows hosts and guests to respond at their…