Providing assistance and problem-solving for guests outside of regular business hours. This is crucial for handling emergencies or urgent situations that may arise during a guest’s stay.
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Monitoring, responding to, and managing guest reviews across various platforms to maintain a positive online reputation and attract future bookings.
The process of researching and evaluating similar short-term rental properties in the same area to understand market trends, pricing strategies, and competitive…
Digital tools used to create detailed and accurate floor plans of rental properties, aiding in property marketing and guest understanding of the…
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.