The significant increase in tourism and travel demand witnessed across the African continent, impacting the short-term rental market with new opportunities and challenges.
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The process of confirming the identity of guests booking a short-term rental, often involving providing government-issued identification or social media profiles.
Essential toiletries like soap, shampoo, conditioner, and toilet paper supplied by the host for guests’ convenience.
The principle of being open and honest with potential guests about all aspects of the short-term rental, including its features, rules, and…
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.