The necessity for hosts and property managers to strictly comply with the rules and guidelines set forth by platforms like Airbnb and VRBO. This encompasses areas such as guest communication, cancellation policies, and property standards.
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A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…
An online platform or app providing guests with access to booking information, house manuals, local recommendations, and communication channels with the host.
The use of pre-written messages and scheduling tools to streamline guest communication, providing timely responses to inquiries, confirmations, and check-in instructions.