Analyzing historical booking data to understand typical booking lead times, helping with forecasting and revenue management.
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A booking request made directly by a guest through a platform’s booking system, as opposed to an inquiry or pre-booking communication.
Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.
Dividing potential guests into distinct groups based on shared characteristics to tailor marketing and services effectively.
The exchange of information and interactions between hosts and guests throughout the entire short-term rental process.