Keeping a detailed record of all guest interactions and communication, including inquiries, booking confirmations, and any special requests, organized by week, to maintain transparency and facilitate smooth handovers if working with co-hosts or assistants.
You may also like
The process of verifying a guest’s identity and background information to mitigate risks associated with unauthorized bookings or potential property damage.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
Specialized software designed for short-term rental hosts and managers to streamline operations. These platforms typically offer features like channel management, booking automation,…
Facilitating guest arrival without physical interaction using keyless entry systems, lockboxes, or smart locks, offering convenience and flexibility.