A comprehensive document provided to guests upon booking or arrival, containing information about the property, local area, and house rules.
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A formal request submitted by guests or property managers to address repairs, upkeep, or maintenance issues within the rental property.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing future booking decisions and shaping the property’s reputation.
A Hawaiian word meaning “family” that is often used in the short-term rental industry to emphasize the importance of creating a welcoming…
A feature offered by some short-term rental platforms, like Airbnb, that provides guests with a refund or rebooking assistance if their stay…