An online platform or software that allows hosts to create and manage their own websites for their short-term rental properties, often with templates, booking engines, and marketing tools.
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Maintaining consistent and proactive communication with guests throughout the year, from pre-booking inquiries to post-stay follow-ups, to foster positive relationships.
Software or platforms that automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
A colloquialism for security measures implemented at short-term rental properties, such as security cameras, smart locks, and noise monitoring devices.
Handling secure online payments from guests for bookings, typically through integrated payment gateways within channel managers or property management systems.