The process of directly collecting data from guests about their preferences, interests, and travel styles, allowing hosts to personalize guest experiences and tailor marketing efforts.
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A system for handling lost and found items left behind by guests, ensuring their efficient retrieval or return.
Effective and personalized communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups, to enhance satisfaction and encourage positive reviews.
A metric that measures the ease of walking to amenities and points of interest from a property’s location, influencing its desirability for…
A comprehensive guide provided to guests upon arrival at a short-term rental, containing essential information about the property, amenities, house rules, and…