Items provided by hosts to welcome guests and enhance their stay, such as snacks, toiletries, or local guides.
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Prioritizing the guest experience in all aspects of property management, from communication and maintenance to problem-solving and feedback.
Gathering data directly from guests with their consent, typically through surveys, preference forms, or direct interactions. This data can be used to…
The practice of tracking and updating the availability of short-term rental properties on a daily basis, ensuring accurate booking calendars and preventing…
A somewhat critical term used to describe a short-term rental guest who is perceived as entitled, demanding, or disrespectful of the property…