A refundable amount held by the host to cover potential damages or losses incurred by the guest during their stay.
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Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
The creation and sharing of valuable, relevant, and consistent content to attract and engage potential guests.
Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance…
A hierarchical representation of all business processes within a short-term rental company, illustrating the relationships and dependencies between them.